Privacy Policy - CuanContent

Introduction

CuanContent ("we," "our," or "us") is a social media content scheduling and ROI tracking platform operated by CuanLab. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services. By using CuanContent, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

Email address and password for account authentication
Name and profile information you choose to provide
Team role and permissions (Admin, Editor, Viewer)

Social Media Account Data

Instagram, Facebook, and TikTok account access tokens (via OAuth)
Social media profile information and page details
Post engagement metrics (likes, comments, shares, reach)

Content & Revenue Data

Scheduled and published post content (text, images, videos)
Media files uploaded to your media library
Sales data linked to posts for ROI tracking (24-48 hour attribution window)

How We Use Your Information

Service Delivery

Schedule and publish your content across connected social media platforms

ROI Analytics

Calculate and display revenue attribution for your content performance

AI Content Generation

Power Editor Magic AI to generate relevant content suggestions

Service Improvement

Analyze usage patterns to enhance features and user experience

Third-Party Integrations

CuanContent integrates with the following third-party services to provide our features:

Meta (Instagram & Facebook)

We use Meta Graph API for authentication and to manage your content. Subject to Meta's Privacy Policy.

TikTok

Integration for content scheduling and analytics. Subject to TikTok's Privacy Policy.

Editor Magic AI

AI-powered content generation. Your content prompts may be processed to generate suggestions.

Data Security

Encrypted Storage

All sensitive data is encrypted at rest using industry-standard encryption

Secure Transmission

HTTPS/TLS encryption for all data transmitted between you and our servers

Access Control

Role-based access and secure session management protect your account

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data we hold

Correction: Update or correct inaccurate information

Deletion: Request deletion of your account and associated data

Portability: Export your data in a machine-readable format

Disconnect: Revoke access to connected social media accounts at any time

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where we are legally required to retain certain information.

Analytics and aggregated data that cannot identify you may be retained for longer periods to improve our services.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

privacy@cuanlab.id cuanlab.id